Frequently Asked Questions (FAQ)
1. What benefits can you guarantee?
All projects we take up carry the following guarantees: Confidentiality guarantee: All client details will be kept confidential Results guarantee: Progress-linked payments weighted toward the end
2. What are your rates?
Rates vary, depending on skills, timelines, project nature etc.
3. For all that you claim, isn't the rate too low?
The rate is low not because of technical limitation, but simply because we operate from India, where living costs are much lower due to international economies and exchange rates. It is our strategy to pass on these location advantages to our clients.
4. What are your payment models?
We work either for fixed-price projects, or on per-hour rates basis. For long-term committed clients who prefer time-based billing, we also offer a monthly rate.
5. What are your payment terms?
For fixed-price projects: Advance: 20% Early proof-of-concept: 20% Beta release: 30% Final release: 30% For per-hour rate projects: Fortnightly/monthly These are typical distributions and individual projects may differ in details.
6. How do you assure confidentiality?
All our employees are full-time employees, and are bound by the company Confidentiality and Non-Disclosure clauses. Additionally, for sensitive projects, we create isolated cells disconnected from any public network.
7. Can you guarantee time-bound results?
Yes; in some cases we bear project risks even before the first payment.
8. We are worried about quality; how do you assure solid projects?
Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong. Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.
9. Why should we trust you?
We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time.
10. Can you come on-site?
Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points
11. What control do we have over the project?
You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.
12. How do we keep ourselves informed about progress?
We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).